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Trademark Service Refund Policy

1. Priority Service

Once the filing plan is signed off by the client, Witmart will file the trademark application to the trademark office within 3 business days. The application number will be provided to the client once it is available. If Witmart fails to file the trademark application within 3 business days, the customer can request a full refund of the priority service fee.

2. Guarantee Service

2.1 The 50% refund policy is not applicable to any orders with a "Basic Package" service level.

2.2 The 50% refund policy is not applicable to any China trademark applications.

2.3 A 50% service fee refund can be applied to each denied class(es) of a trademark application* to USPTO, CIPO, EUIPO or IP Australia for the "Standard Package". All government filing fees are non-refundable. Government filing fees are any fees paid directly to the trademark offices.

2.4 A denied trademark application refers to an application rejected by the trademark office at the examination stage, this does not include the cases stated in 4. Limitation of Liabilities.

*The 50% refund policy is only applicable to eligible standard packages for the trademark applications of the word marks, stylized word marks or 2D figurative marks without claiming to colors.

3. Cancellation

3.1 If the client cancels the trademark application before the trademark application is confirmed and filed, Witmart will issue an 80% refund on the total amount paid.

3.2 If the client cancels the trademark application after the trademark application is confirmed, no refunds will be issued for the cancellation.

4. Limitation of Liabilities

4.1 Witmart will not refund the service fee for trademark applications denied as a result of the customer failing to submit the required additional information requested by the trademark office. The additional information request from the trademark office will always be communicated to the customer.

4.2 Witmart will not refund the service fee for trademark applications denied as a result of the customer failing to submit the requested information within the required timeframe. The information request from the trademark office will always be communicated to the customer with an reasonable amount of time to respond.

4.3 Witmart will not refund the service fee for trademark applications denied as a result of the customer failing to provide the required and satisfactory information and/or specimens in compliance with the trademark office requirement.

4.4 Witmart will not refund the service fee for trademark applications denied as a result of the customer providing untruthful information and/or specimens.

4.5 Witmart will not refund the service fee for audio trademark, color trademark, or 3D trademark applications.

4.6 Witmart will not refund the service fee if the client abandons the trademark application after encountering potential or actual opposition.

4.7 Witmart will not refund the service fee for failed trademark applications due to the client not forwarding the trademark office correspondences or opposition letters he/she received to Witmart within one week.

4.8 If the application fails due to unforeseeable events, Witmart will not refund the service fee. Unforeseeable events refer to any events that are unpredictable, uncontrollable, or unavoidable. This includes, but is not limited to: earthquake, fire, tornado, tsunami, war, strike, government action and communication interruption, or technical problems beyond Witmart's control.

5. Witmart Rights

As our service continues to evolve, we may, from time to time, revise these terms by updating this page without notifying the customers. We encourage our customers to check this webpage from time to time.