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Refund Policy

1. Priority Service

Once the filing plan is signed off by the client, Witmart will file the trademark application to the trademark office within 3 business days. The application number will be provided to the client once it is available. If Witmart fails to file the trademark application within 3 business days, the customer can request a full refund of the priority service fee.

2. Cancellation & Refund

Witmart will issue an 80% refund of the total amount paid under the following conditions.

i) The refund request is made within 3 months after the payment date and before the filing plan is sent for review and signature.

ii) The customer will be responsible for the transaction fee incurred during the payment process. ie transaction fee charged to process the credit card. 

3. Limitation of Liabilities

3.1 Witmart will not refund the service fee for trademark applications denied as a result of the customer failing to submit the required additional information requested by the trademark office. The additional information request from the trademark office will always be communicated to the customer. 

3.2 Witmart will not refund the service fee for trademark applications denied as a result of the customer failing to submit the requested information within the required timeframe. The information request from the trademark office will always be communicated to the customer with an reasonable amount of time to respond. 

3.3 Witmart will not refund the service fee for trademark applications denied as a result of the customer failing to provide the required and satisfactory information and/or specimens in compliance with the trademark office requirement. 

3.4 Witmart will not refund the service fee for trademark applications denied as a result of the customer providing untruthful information and/or specimens. 

3.5 Witmart will not refund the service fee for audio trademark, color trademark, or 3D trademark applications. 

3.6 Witmart will not refund the service fee if the client abandons the trademark application after encountering potential or actual opposition. 

3.7 Witmart will not refund the service fee for failed trademark applications due to the client not forwarding the trademark office correspondences or opposition letters he/she received to Witmart within one week. 

3.8 If the application fails due to unforeseeable events, Witmart will not refund the service fee. Unforeseeable events refer to any events that are unpredictable, uncontrollable, or unavoidable. This includes, but is not limited to: earthquake, fire, tornado, tsunami, war, strike, government action and communication interruption, or technical problems beyond Witmart's control.

4. Witmart Rights

As our service continues to evolve, we may, from time to time, revise these terms by updating this page without notifying the customers. We encourage our customers to check this webpage from time to time.