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Service Guarantee

1. Priority Service

If a client opts to purchase express service, Witmart will expedite the trademark filing process and give the customer the corresponding government confirmation number within 3 days of receipt of the approved filing plan. If the government confirmation number is not received within 3 days of receipt of the approved application plan, Witmart will refund the customer the express service fee upon request.

2. Guarantee Service

2.1 If the customer purchases the “Standard Service” and the trademark application fails, Witmart will refund the customer 50% of the service fee.

2.2 If the customer purchases the “Guaranteed Service” and the trademark application fails, Witmart will refund the customer 100% of the service fee.

2.3 A failed trademark application refers to an application was initially rejected by the government where the appeal is also rejected, and those applications that get opposition and the applicant elects to give up on the application. However, the failed trademark application does not include the case stated in 4.4 in the following clauses.

3. Refund

3.1 If the customer withdraws the application before the application plan is confirmed and filed, Wimart will refund 80% of the fees paid by the customer.

3.2 After the application is confirmed and filed, the customer cannot request for refund.

3.3 If the customer applied for more than one class, the service fee for each additional class is refunded at 25%.

4. Limitation of Liabilities

4.1 If the trademark application fails because the customer did not submit the required additional information requested by the trademark office or did not submit the requested information in the required timeframe, Witmart will not refund the service fee. The additional information request will be based on the notification received from the trademark office and will be reasonably communicated to the client to provide for ample response time.

4.2 If the combined trademark (combination of various languages, numbers and pictures) is partially rejected by the trademark office, Witmart will not refund the service fee. The rejection cause will be based on the rejection letter received from the trademark office.

4.3 If the applications for audio trademark, color trademark or 3D trademark are rejected, Witmart will not refund the service fee.

4.4 If the application fails due to unforeseeable events, Witmart will not refund the service fee. Unforeseeable events refer to any events that are unpredictable or uncontrollable and unavoidable, including but not limited to earthquake, fire, tornado, tsunami, war, government action and communication interruption or technical problems outside Witmart's control.

5. Witmart reserves the right to change the explanation of these service terms without notice.

6. The Service Terms will commence based on the execution of an agreement and/or payment of service fees.

7. As our service continues to evolve, we may, from time to time, revise these terms by updating this page without notifying the customers.